Safe Packing and Clear Shipping for Every Holy Finds Order

2. Order Processing and Dispatch

Standard in-stock orders are usually processed and dispatched within 1 to 3 business days after successful payment confirmation.

• The processing period does not include Sundays, public holidays or courier holidays.
• Orders placed during festivals, promotional periods or unusually high-volume periods may require additional processing time.
• Customized, personalized, bulk, fragile and special-packing orders may take longer.
• Holy Finds may contact the customer when additional customization, address, documentation or shipping information is required.
• An order is considered dispatched only after it has been packed, booked and handed to the selected shipping provider.

If a product becomes unavailable before dispatch, Holy Finds may offer a substitute, revised processing period, store credit or an eligible refund.

3. Estimated Delivery Timelines

Delivery time starts after dispatch and depends on the destination and selected service.

• Standard domestic delivery: usually 3 to 7 business days after dispatch.
• Remote or limited-service locations: approximately 7 to 12 business days after dispatch.
• International delivery: varies by destination, shipping method, customs and product restrictions.
• Custom marble products: follow the separate production and delivery timelines described in this policy.

5. Parcels above 3.5 kg

If either the actual or volumetric packed weight exceeds 3.5 kg, the fixed USD 15, USD 25 and free-delivery rules do not apply.

Any shipping amount displayed at checkout for such an order is a preliminary estimate only.

• Final shipping is calculated after packing.
• Charges may depend on actual weight, volumetric weight, parcel dimensions, product type and protective packaging.
• Destination country, city, region, postal code and remote-area surcharges may affect the final charge.
• Courier, freight and delivery-method availability may also affect the final quotation.
• Holy Finds may contact the customer with a revised quotation before dispatch.
• Any additional amount must be accepted and paid before the parcel is dispatched.

7. Order Tracking

When tracking is available, Holy Finds may share tracking details by email, SMS, WhatsApp or the customer order page.

• Tracking may take 24 to 48 hours to become active after dispatch.
• Tracking information is generated and updated by the selected courier or logistics provider.
• Freight, cargo, remote-area and specialist shipments may use manual status updates.
• Customers should contact Holy Finds if tracking remains inactive or shows an unusual delay.

8. Correct Shipping Information

Customers must provide complete and accurate delivery information.

• Recipient name, mobile number and email address.
• House, apartment, shop or business number.
• Street, area, city, state, postal code and country.
• Any landmark or additional delivery instruction required by the courier.

Address changes may not be possible after packing, courier booking, export documentation or dispatch.

Additional address-correction, storage, return, redirection or reshipping charges caused by incorrect customer information may be payable by the customer.

9. Delivery Attempts and Customer Availability

Customers should keep their telephone available and monitor courier notifications after dispatch.

• Delivery may fail if the courier cannot contact the recipient.
• The customer should arrange for an authorized person to receive the parcel when necessary.
• Repeated failed attempts may cause storage, return-to-origin or redirection.
• Re-delivery, storage, return freight and reshipping may require additional payment.
• Refund eligibility may be reduced where delivery fails because of refusal, customer unavailability, incorrect information or unpaid destination charges.

10. Shipping Delays

Holy Finds will provide reasonable support for delayed shipments, but some delays may be outside its direct control.

• Courier, airline, freight, port or airport disruption.
• Public holidays, festivals, strikes, inspections or unusually high shipping volumes.
• Weather, natural events, transport restrictions or force majeure.
• Customs clearance, missing documents, import permissions or unpaid destination charges.
• Address verification, failed delivery attempts or customer unavailability.
• Additional packing, production or safety requirements for fragile or marble products.

11. Damaged, Opened, Wrong or Missing Orders

Contact Holy Finds within 7 calendar days of delivery if a parcel or product arrives damaged, opened, leaking, incorrect or incomplete.

Visible transit damage should preferably be reported within 48 hours.

• Keep the product, inner packing, outer parcel and shipping label.
• Provide the order number and a clear description of the problem.
• Send clear photographs of the product, damage, packaging and shipping label.
• Provide an unedited unboxing video where available, especially for fragile, high-value or marble items.
• Do not return a product without written approval and return instructions.

12. International Shipping

International shipping availability depends on the destination, product category, parcel size, weight, courier serviceability and import restrictions.

• Some attars, fragrance oils, liquids or other products may be restricted on certain routes.
• Customs duties, taxes, brokerage, storage, clearance and local destination charges are normally the customer's responsibility.
• Holy Finds may request identification, tax information or customs documents where required.
• Shipping details may be shared with couriers, customs agents, insurers and logistics providers where required to fulfil the order.
• A parcel returned because of prohibited import, missing documents, unpaid customs, an incorrect address or customer unavailability may incur outbound, return, customs, storage and handling deductions.

13. Undelivered, Returned or Lost Orders

If an order is delayed, returned, lost or marked delivered but not received, Holy Finds may review the tracking record and raise an investigation with the shipping provider.

• Courier investigation periods vary.
• The customer may need to provide a statement, identification or supporting documents.
• Replacement or refund may be considered after the shipping provider confirms a covered loss or delivery problem.
• If the parcel returns because of customer error, refusal or failed delivery, applicable charges may be deducted or charged before reshipping.

14. Shipping and Order Cancellation

A standard order may be cancelled only before it is packed, dispatched or handed to a courier.

• Contact Holy Finds immediately with the order number.
• Cancellation requests are reviewed and are not automatically approved.
• Customized, personalized, bulk and marble orders cannot be cancelled after production or processing has started.
• Non-recoverable payment, customization, packing, courier-booking, shipping-label, freight or export documentation costs may be deducted.

If Holy Finds cancels an order because of stock, production or shipping limitations, the eligible amount will be refunded.

15. Contact Holy Finds for Shipping Support

Contact Holy Finds for tracking, revised shipping quotations, delayed orders, customs documents, damaged parcels, missing items or address support.

16. Related Store Policies

Customers should also review the following pages:

Shipping Policy FAQs