Terms for Shopping with Holy Finds

2. Permitted Use of the Website

You may use Holyfinds.com only for lawful shopping, information and customer-support purposes.

• Do not use the website for unlawful, fraudulent, misleading or harmful activity.
• Do not attempt to hack, damage, overload, interfere with or gain unauthorized access to the website or its systems.
• Do not submit fake orders, false reviews, fraudulent payment information or misleading customer details.
• Do not copy, scrape, reproduce or commercially exploit website content without written permission.
• Do not use automated tools in a way that harms website performance or other customers.

Holy Finds may restrict or terminate access where misuse, fraud, security risk or violation of these terms is reasonably suspected.

3. Account and Customer Information

When creating an account, submitting an enquiry or placing an order, you must provide accurate, complete and current information.

• Your name, telephone number, email address and delivery address must be correct.
• You are responsible for protecting any login or account credentials.
• You are responsible for activity carried out through your account unless unauthorized use is promptly reported.
• Holy Finds may request additional verification for high-value, unusual, international or suspicious transactions.
• Orders may be refused, delayed or cancelled where customer information is incomplete, false or unverifiable.

4. Product Information and Availability

Holy Finds takes reasonable care to present product descriptions, photographs, dimensions, materials, fragrance notes, prices and availability accurately.

• Colours may appear different because of lighting, photography or screen settings.
• Handmade, natural, stone, wooden and devotional products may have minor variations.
• Marble may naturally vary in colour, grain, veining, texture and finish.
• Attar fragrance, strength and longevity may differ according to skin, climate, storage and personal perception.
• Packaging may change because of availability, supplier updates or safe-shipping requirements.
• Product availability may change before an order is finally accepted.

5. Pricing, Discounts, Taxes and Payments

Product prices and available payment methods are displayed on the website or provided in a written quotation.

• Prices, discounts and promotional offers may change before an order is completed.
• Coupon codes and promotional offers may have specific conditions, product exclusions and expiry dates.
• Shipping, insurance, customs, import tax, packing and destination charges may be additional.
• Holy Finds may correct obvious pricing, calculation or technical errors before dispatch.
• Payment must be completed through an available and authorized payment method.
• An order may remain pending until payment is successfully verified.

If a material pricing error is identified after payment, Holy Finds may contact the customer to confirm the corrected price or cancel the affected order and issue the eligible refund.

6. Orders and Contract Acceptance

Submitting an order is an offer to purchase the selected products. An automatic order-confirmation message acknowledges receipt but does not always constitute final acceptance.

Final acceptance may occur after payment verification, stock confirmation, fraud review, customization approval and shipping feasibility have been completed.

• Holy Finds may reject or cancel an order because of unavailable stock, pricing error or payment failure.
• Suspicious, fraudulent, duplicate or incomplete orders may be cancelled.
• Holy Finds may contact the customer for address, customization, product or payment clarification.
• Bulk, personalized and marble orders may require a separate quotation and written approval.
• If Holy Finds cancels an eligible prepaid order, the eligible payment will be returned according to the refund process.

7. Shipping and Delivery

Shipping, processing, freight, customs and delivery conditions are governed by the separate Shipping Policy.

• Processing and delivery estimates are not guaranteed delivery dates.
• Customers must provide complete and accurate delivery information.
• Heavy, oversized, fragile and marble parcels may require a revised shipping quotation after packing.
• International orders may be subject to import restrictions, customs duties, taxes and local clearance charges.
• Holy Finds is not responsible for delays caused by customs, carriers, weather or events outside its reasonable control.

The current shipping rates, weight limits and marble delivery estimates are stated on the Shipping Policy page.

8. Returns, Refunds, Exchanges and Cancellations

Return, refund, exchange, replacement and cancellation requests are governed by the separate Return and Refund Policy.

• Requests must be submitted within the applicable request period.
• Damaged, wrong, leaking or incomplete orders should be supported by photographs and available video evidence.
• Opened, used, personalized and made-to-order products may not be returnable.
• A return must not be shipped without written authorization.
• Approved refunds are processed after the required review or inspection.
• Non-recoverable shipping, customs, insurance, packing and third-party charges may be excluded from a refund.

9. Attars, Fragrance Oils and Personal-Use Products

Attars, fragrance oils and similar items are personal-use products.

• Opened or used fragrance products are generally non-returnable unless they arrived damaged, leaking, defective or incorrect.
• Fragrance notes, intensity and longevity are subjective and may differ between users.
• Customers should store fragrance products away from direct sunlight, heat, moisture and children.
• Do not apply fragrance to broken, irritated or highly sensitive skin.
• Customers with known sensitivities should review available product information and use appropriate caution.

10. Religious and Devotional Products

Holy Finds offers products connected with different faiths, traditions, prayer practices and gifting occasions.

• Customers are responsible for selecting products appropriate to their personal tradition, practice or intended use.
• Product use may vary according to cultural, personal or regional customs.
• Holy Finds does not guarantee spiritual, medical, financial or other personal outcomes from any product.
• Decorative, prayer and devotional products should be handled according to their material and intended purpose.

12. Customer Responsibilities

• Read product descriptions and policies before completing an order.
• Verify products, quantities, personalization and delivery information before payment.
• Keep invoices, payment records and order confirmations.
• Monitor delivery notifications and remain reasonably available to receive the parcel.
• Inspect the parcel after delivery and report problems within the applicable period.
• Use, store and handle products according to their intended purpose.
• Pay applicable customs, taxes and destination charges where required.

13. Intellectual Property

Unless otherwise stated, website text, images, graphics, branding, product presentation, design, layout and other content belong to Holy Finds or its authorized licensors.

• Content may not be reproduced, republished, modified or commercially used without permission.
• Holy Finds branding must not be used in a misleading or unauthorized manner.
• Product photographs and descriptions may not be copied for resale, marketplace listings or competing websites without authorization.

14. Reviews, Messages and Customer Content

When submitting a review, image, message or other content, you confirm that it is accurate, lawful and does not violate another person's rights.

• Do not submit abusive, defamatory, fraudulent or unlawful material.
• Do not publish another person's personal information without authorization.
• Holy Finds may moderate or remove content that violates these terms.
• By submitting a public review, you permit Holy Finds to display it in connection with its website and products, subject to applicable law.

15. Third-Party Services and Links

Holyfinds.com may use or link to payment gateways, courier providers, social platforms, analytics tools, customer-support services and other third parties.

• Third-party services may have separate terms and privacy policies.
• Holy Finds does not control third-party websites, systems or service availability.
• Customers should review applicable third-party conditions before using those services.

16. Disclaimer and Limitation of Liability

Holy Finds takes reasonable care to provide accurate website information, secure order handling and appropriate customer support.

However, website availability, product stock, payment services, courier operations and third-party services may not always be uninterrupted or error-free.

• Holy Finds is not responsible for indirect, incidental or consequential loss to the extent permitted by applicable law.
• Holy Finds is not responsible for delay or failure caused by third-party carriers, customs, weather or events outside reasonable control.
• To the maximum extent permitted by law, liability connected with an order will not exceed the amount paid for the affected product or order.
• Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

17. Force Majeure

Holy Finds will not be responsible for a delay or failure caused by circumstances outside reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic, war, civil disturbance, strikes, government actions, customs delays, transport restrictions, internet failure, payment-system disruption or courier interruption.

18. Changes to These Terms

Holy Finds may update these Terms and Conditions to reflect changes in the website, products, services, payment methods, shipping arrangements or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after an update means the revised terms apply to future use and orders, subject to applicable law.

19. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of India.

Customers should first contact Holy Finds so that an order, payment, shipping or return dispute can be reviewed in good faith.

Where a dispute cannot be resolved through customer support, it may be submitted to the competent courts in Ahmedabad, Gujarat, India, unless applicable law requires another forum.

20. Related Store Policies

These Terms should be read together with the following customer-facing policies:

21. Contact Holy Finds

Contact Holy Finds for questions about these Terms, orders, payments, shipping, returns, refunds or customer support.

Terms and Conditions FAQs