Your Privacy Matters at Holy Finds

2. Information We Collect

Information you provide

• Name, email address, telephone number and communication preferences.
• Billing address, shipping address and delivery instructions.
• Order details, product selections, customization instructions and gift messages.
• Messages, enquiries, reviews, complaints and customer-support history.
• Account or newsletter information when you choose to register or subscribe.

Information collected automatically

• IP address, browser type, device type, operating system and general location information.
• Pages visited, products viewed, cart activity, referring pages and interaction data.
• Cookie identifiers, analytics data, security logs and website-performance information.

Information received from service providers

Payment gateways, courier companies, ecommerce providers and customer-support tools may provide limited information such as payment status, transaction reference, delivery status, fraud-screening results or support records.

3. How We Use Your Information

• Process, confirm, prepare, customize, ship and deliver orders.
• Communicate about payments, order status, production approvals, shipping and delivery.
• Respond to enquiries, complaints, returns, refunds and customer-support requests.
• Operate, secure, troubleshoot and improve Holyfinds.com.
• Detect fraud, abuse, unauthorized activity and security threats.
• Maintain tax, accounting, transaction and legal records.
• Send marketing communications where permitted and provide an unsubscribe option.

4. Payments and Order Information

Payments may be handled by third-party payment gateways. Holy Finds does not intentionally store complete card numbers, CVV codes or full online-banking credentials on its website servers.

We may retain order values, payment status, transaction references, invoices and limited payment-related records for order support, accounting, fraud prevention and legal compliance.

To fulfil an order, we may share necessary details with payment processors, courier partners, logistics providers, customs agents, insurers and other service providers involved in completing the transaction.

5. Cookies and Analytics

Holyfinds.com may use essential cookies, preference cookies, analytics tools, advertising pixels and similar technologies.

These technologies can support cart and checkout functions, remember preferences, measure website usage, improve performance and help protect the website from misuse.

You can manage cookies through your browser or any cookie controls provided on the website. Disabling essential cookies may affect cart, login or checkout functions.

6. When We Share Information

We do not sell customer personal information as a business practice. We may share limited information with:

• Payment gateways and fraud-prevention providers.
• Couriers, freight companies, customs agents and delivery partners.
• Website hosting, ecommerce, security and maintenance providers.
• Email, SMS, WhatsApp, analytics, advertising and customer-support providers.
• Accountants, legal advisers, insurers and other professional advisers.
• Government, regulatory or law-enforcement authorities where legally required.
• A purchaser or successor if Holy Finds undergoes a lawful business transfer.

Service providers are expected to use personal information only for the services they provide and to protect it appropriately.

7. International Processing

Holy Finds is based in India and may serve customers in other countries. Personal information may therefore be processed in India or in other locations used by our payment, hosting, analytics, support and delivery providers.

Where required, we take reasonable steps to use appropriate contractual, technical or organizational safeguards for international processing.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, warranty or support, accounting, tax, fraud prevention, dispute resolution and legal compliance.

• Order and invoice records may be retained for statutory, accounting and customer-service purposes.
• Enquiry and support records may be retained while a request or dispute remains active and for a reasonable period afterward.
• Marketing records may be retained until you unsubscribe or request deletion, subject to legal exceptions.
• Aggregated or anonymized analytics may be retained for business analysis.

9. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

Measures may include access controls, secure connections, password protection, website monitoring and carefully selected service providers.

No website, payment system, email service or internet transmission can be guaranteed to be completely secure. Customers should protect their passwords and avoid sending full payment credentials through unsecured channels.

10. Your Privacy Rights and Choices

Depending on applicable law, you may request:

• Access to personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion or restriction of information where legally permitted.
• Withdrawal of consent or objection to certain processing.
• A copy or transfer of eligible information.
• Unsubscription from marketing communications.

We may need to verify your identity before completing a request. We may also retain information where required for legal, tax, accounting, security, fraud-prevention or transaction purposes.

11. Children's Privacy

Holyfinds.com is a general ecommerce website and is not directed to children.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information to us, contact us so we can review the matter.

12. Third-Party Websites and Services

Our website may link to payment providers, couriers, social-media platforms, review services or other third parties.

Their privacy and security practices are governed by their own policies. Holy Finds is not responsible for third-party websites that we do not control.

13. Updates to This Policy

We may update this Privacy Policy when our services, website tools, legal requirements or business processes change.

The revised version will be posted on this page with an updated date.

14. Related Store Policies

For clear purchase terms, customers should also review the following pages before placing an order:

15. Contact Us

Contact Holy Finds for privacy questions, access or correction requests, deletion requests, marketing preferences or complaints.